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Shipping Policy

  1. Processing Time:
    • Orders typically take 1-2 business days to process before shipment.
  1. Shipping Methods:
    • We offer two shipping options:
      • Standard Shipping: 2-5 business days after process.
      • Overnight Shipping: Delivered the next business day after processing.
  1. Shipping Destinations:
    • We currently only ship to addresses within the United States.
  1. Order Tracking:
    • Once your order is shipped, you will receive a tracking number via email. You can track your order using the provided information.

Returns & Refunds

  1. Return Eligibility:
    • Refunds must be requested withing 30 days of the order date.
    • Products must be returned with no more than half of the product used.
  1. Return Process:
    • To initiate a return, please send an email to info@knightcapwellness.com
    • Include the following Order Details in your email:
      • Order Number: # (Your Order Number)
      • Product Name: (Name of the Product)
      • Reason for Return: (Briefly explain the reason for the return)
  1. Return Shipping:
    • The customer is responsible for return shipping costs.
  1. Refund Process:
    • Refunds will be processed within 3-5 business days after the receipt of the returned product.
  1. Refund Method:
    • Refunds will be issued to the original payment method used for purchase.
  1. Exceptions:
    • Please note that returns will not be accepted for products with more than half of the product used.
  1. Contact Information:
    • If you have any questions or concerns about the shipping or return process, please contact our customer support at info@knightcapwellness.com.